Return & Exchange Policy
At Aera, we are committed to ensuring you receive the best quality products. While we do not accept returns, we offer a hassle-free exchange process for eligible items.
Eligibility for Exchange
✅ Exchange Window: Must be requested within 7 days of delivery.
✅ Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.
✅ Non-Exchangeable Items:
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- Sale or discounted items.
- Accessories or innerwear (for hygiene reasons).
How to Initiate an Exchange
- Request an Exchange: Email us at Care@letsaera.com with your order number, reason for exchange, and product details.
- Approval & Pickup: Once approved, we will arrange a pickup from your address.
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Processing & Exchange:
- Exchanges are subject to stock availability.
- If your requested size or product is unavailable, we will offer store credit instead.
- No refunds will be credited.
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Delivery of Replaced Product: Once shipped, your exchanged product will reach you in:
- Metro Cities: 3-5 business days
- Other Cities & Rural Areas: 5-7 business days
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please follow these steps:
✅ Record a Video: Take a clear unboxing video as you open the package. This helps us verify the issue.
✅ Notify Us Within 24 Hours: Email Care@letsaera.com with your order number, the issue, and clear photos of the damaged or incorrect item.
✅ Resolution: Upon verification, we will offer a replacement or store credit as applicable.
Failure to provide an unboxing video and notify us within 24 hours of delivery may result in the request being denied.
For any queries, feel free to reach out to our customer service team at Care@letsaera.com.